Care Plan Inclusions

WHAT CARE PLANS OFFER

Typically, you or your organisation will contract CBandC Web Design to provide the Care Plan Services detailed below on either an Annual Pre-paid or a Monthly basis, depending on your needs and cash flow. Monthly plans require a minimum commitment of 12 months.

SITE MONITORING

Automated remote monitoring using uptime, malware and visual site change tools, ensuring any potential issues are captured & rectified as quickly as possible.

SECURITY

CBandC Web Design defends your website by utilising multiple industry-standard security measures to prevent hackers from gaining access to your site.

SITE BACKUPS

No Developer or host can provide a 100% guarantee against attacks on your site. Backups ensure the ability to restore your site in a timely manner.

SITE UPDATES

WordPress sites include plugins, themes and a core system for various functions. These can require regular updates to fix security vulnerabilities and bugs and to add new features.

PAGE & OTHER MODIFICATIONS

In addition to core updates, active Care Plans provide a maximum of 2 hours of minor page changes (not exceeding 20% of the content on any site page) per month.

CLIENT PORTAL

You will have access to the CBandC Web Design Client Portal, which provides access to support tickets, a Knowledge Hub, meetings, uploads, downloads and time tracking reports.

CARE PLAN FAQs

No. Care Plan hours are allocated to the maintenance of your site’s core functions. There is a monthly allowance of 2 hours to make minor changes or additions to existing content. This allowance cannot be used for additional pages or functionality.

You can cancel your Care Plan after any agreed minimum term or contracted annual term. Note that I do not offer refunds on Care Plan payments.

Our monitoring tools should report website downtime when an outage is detected. However, if you note that your site is unavailable or a particular piece of the site is not working as expected. In that case, you should notify me immediately via the request system in your Client Portal.

We provide access to annual licencing (currently AUD$200 per year without a Care Plan) for an automated Policies tool for your website. From January 1, 2025, this tool will be included in all Care Plans. For more info, please watch this short video:

All Care Plans require time and financial investment to set up all of the necessary support mechanisms and functionality. Monthly Care Plans require a minimum 12-month commitment and have slightly higher costs due to the different requirements for setting up said plans. These plans also require a direct debit arrangement via my card processing partner, Square, using either a debit or credit card kept on file. Monthly invoicing is not available.

Annual Care Plans run from January 1 to December 31 each calendar year. When you sign up for an Annual Care Plan after January 1, your plan cost will be prorated based on the number of remaining days in the year using an average daily cost (for instance, you sign up on March 1st; your prorated Annual Care Plan cost would be the total number of days remaining in the calendar year inclusive of December 31 multiplied by the average daily cost of the Care Plan).

HAVE MORE QUESTIONS?

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